Introduction
At The Food Factory, we understand the importance of protecting your personal information. When sending SMS/text messages to mobile phones, we strictly follow industry regulations, including compliance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles, and The Campaign Registry (TCR) guidelines. One key aspect of this compliance is maintaining a clear and transparent Privacy Policy.
To learn more about these regulations, you can review the CTIA Messaging Principles and Best Practices here.
Overview
At The Food Factory, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you opt-in to receive SMS/text messages from us.
Information We Collect
When you sign up for our SMS/texting services, we may collect the following information:
Phone Number: Required to send you SMS/text messages.
Name: Optional, but helps personalize our communication.
Consent Records: To verify and document your opt-in to our SMS/texting services.
How We Use Your Information
We use the information we collect to:
Send you event notifications, promotional offers, food hall updates, operational alerts, and other relevant messages via SMS/text.
Respond to your inquiries and provide customer support.
Monitor and analyze trends, usage, and engagement with our SMS/texting services.
Improve our messaging strategies and develop new offerings or features.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share your information only as follows:
Service Providers: Trusted third-party vendors who help us operate our SMS/texting services or run promotions.
Legal Compliance: When required to comply with legal obligations such as a subpoena or government request.
Business Transfers: If The Food Factory is involved in a merger, acquisition, or asset sale, your information may be transferred.
Your Choices
You have the right to opt out of receiving SMS/text messages from us at any time by:
Texting “STOP” to the number you received the message from.
Contacting us at social@ffoviedo.com.
Once you opt out, you will no longer receive SMS communications unless you re-subscribe.
Data Security
We implement a variety of security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Children’s Privacy
Our SMS/texting services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have received information from a child under 13 without parental consent, we will promptly delete that data.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, we will post the updated version on our website. We encourage you to review this page from time to time to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
The Food Factory
888 City Walk Lane, Oviedo, FL 32765
social@ffoviedo.com
407.337.3501